Refund and cancellation policy
Home > Refund and cancellation policy
If we receive an order before 1 pm, we will ship your order the next business day. If the ordered product is not in stock, we will need additional time to arrange it.
For Express Shipping, we use Aramex, FedEx, DHL, or UPS. We’ll provide a tracking number so that you can estimate the arrival date and time. ChargeSini has the final and absolute right to decide the courier option.
We want you to love your experience with ChargeSini and EV lifestyle as much as possible. Please send us an email at [email protected] with your order number if you have any feedback. Unfortunately, we are unable to refund your original shipping charges, and we do not offer exchanges on any of our products.
We conduct a complete quality check on your charging station before shipping it to you. Therefore, the chances of your charging station having any damage or defect are slim. However, if you receive a defective product, please report the problem to us within 5 days of discovery. We will send you a warranty inspection guideline according to your product’s warranty plan to determine if it qualifies for a warranty. Once confirmed, we may ship you a replacement (usually within 5 working days).
We have a team of professional licenced electricians to install your EV charger. We assure that the product is of good quality and responsible for the item. If it is found to be a quality problem, we may send a new EV charger. If the item is damaged due to misuse or it was not installed by our team of electricians. You will not be eligible for any exchange. Please take care of the charging station to avoid any misuse-caused damage.
We will notify you once we have received and inspected your return and let you know if a refund was approved or not. You will be automatically refunded on your original payment method if it is approved. Please be aware that it could take some time for your bank or credit card to process the refund.