Shipping policy for EV chargers
How long does express delivery take?
Normally it takes around 2 to 4 working days for delivery.
This is the estimated delivery time required under normal circumstances. There is a possibility of delay. We cannot guarantee the absolute delivery time, but if you have a special request, please let us know, and we will do our best to meet your requirement.
ChargeSini owns the final and absolute right to decide the shipping option for each order without having to inform customers in advance.
Processing time
If we receive an order before 1 pm, we will ship your order the next business day. If the ordered product is not in stock, we will need additional time to arrange it.
Shipping partners
For express shipping, we use Aramex, FedEx, DHL or UPS. We’ll provide a tracking number so that you can estimate the arrival date and time. ChargeSini has the final and absolute right to decide the courier option.
Return and exchange policy
Unconditional return policy
We want you to love your experience with ChargeSini and the EV lifestyle as much as possible. Please send us an email at [email protected] with your order number if you have any feedback.
Unfortunately, we are unable to refund your original shipping charges, and we do not offer exchanges on any of our products.
We conduct a complete quality check on your charging station before shipping it to you. Therefore, the chances of your charging station having any damage or defect are slim. However, if you receive a defective product, please report the problem to us within 5 days of discovery. We will send you a warranty inspection guideline according to your product’s warranty plan to determine if it qualifies for a warranty. Once confirmed, we may ship you a replacement (usually within 5 working days).
We have a team of professional licensed electricians to install your EV charger. We assure that the product is of good quality and are responsible for the item.
If it is found to be a quality problem, we may send a new EV charger. If the item is damaged due to misuse, or it was not installed by our team of electricians, you will not be eligible for any exchange. Please take care of the charging station to avoid any damage caused by misuse.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is broken, damaged or if you receive the wrong item. We can solve the issue and make it right.
Refunds
We will notify you once we have received and inspected your return and let you know if a refund was approved or not. You will be automatically refunded on your original payment method if it is approved. Please be aware that it could take some time for your bank or credit card to process the refund.