#Key Responsibilities#
- Conduct outbound calls and follow up with potential residential customers to introduce home solar installation services.
- Identify homeowners who are interested in installing solar panels and assess their basic requirements.
- Explain the general benefits of home solar solutions, including potential electricity bill savings and long-term energy efficiency.
- Generate and qualify sales leads before referring interested prospects to the Solar BDE Team.
- Maintain accurate records of customer interactions, lead status and follow-up activities.
- Follow up with potential customers through phone calls, WhatsApp or other approved communication channels.
- Work closely with the Solar BDE Team to ensure smooth lead handovers and timely customer engagement.
- Achieve individual and team KPIs related to outbound calls, qualified leads and successful solar installations.
- Prepare daily and weekly telemarketing activity reports for management review.
- Perform other related duties as assigned by the reporting manager.
#Job Requirement#
- Previous experience in telemarketing, telesales, customer service or lead generation is an advantage.
- Good communication and interpersonal skills.
- Able to communicate confidently in Bahasa Malaysia and English. Mandarin will be an advantage.
- Comfortable making outbound calls and handling customer enquiries or objections.
- Basic knowledge of solar energy systems is an advantage; training will be provided.
- Self-motivated, disciplined and target-oriented.
- Able to work independently and collaboratively in a team.
- Basic computer literacy, including Microsoft Excel or Google Sheets.